MDID 01
Marcus Delgado
Founder and master technician
Twenty-two years in Valley HVAC. Started Frostline in 2011 with one van and a borrowed manifold set.
About
One van in 2011. Six trucks now. Same phone number.
Frostline started when Marcus Delgado got tired of watching neighbors get quoted for systems twice the size they needed.
Measure first. Then talk price.
Every quote we write is based on a measured load calculation and a duct inspection. It takes longer than a walk-around and a guess, and it is why our customers’ systems run shorter cycles and last longer.
We employ our technicians directly. No subcontractors, no commissions, no sales quotas. Techs are paid on customer reviews and callbacks avoided, not on the size of the invoice.
Principles
01
Right-sized, always
If our calculation says 3 tons and you were quoted 4, we will show you the math.
02
Price before wrench
Written flat-rate price before any work. No hourly surprises.
03
Show the evidence
Photos and readings for every visit, delivered to your phone.
The people who answer.
PRID 02
Priya Raman
Head of installations
NATE-certified. Leads every load calculation and signs off each install before the crew leaves.
TWID 03
Tyrell Washington
Senior service technician
Specialist in variable-speed and inverter systems. Has diagnosed more than 6,000 no-cool calls.
EVID 04
Elena Vasquez
Dispatch and customer care
Runs the overnight dispatch desk. The reason a real person answers at 2 a.m.
Credentials
- Arizona ROC 338471, bonded and insured
- NATE-certified technicians
- EPA 608 universal refrigerant certification
- Carrier, Trane and Daikin authorized installer
- BBB A+ since 2013
